It was an ordinary day in the support department when a ticket landed in my queue with a subject line… Read more
The Day a User Asked If We Could Fix Their Broken Coffee Machine via IT Support Ticket
It was an otherwise typical Tuesday morning in the IT support department when a ticket popped into the queue with… Read more
The Case of the Disappearing Desktop Icon That Was Actually a Cat Sitting on the Keyboard
One quiet Tuesday afternoon, I received a helpdesk ticket from a rather befuddled user named Dave. His message was short… Read more
The Time an Employee Reported Their Keyboard Was Typing Backwards and We Had to Solve the Mystery
One ordinary Tuesday morning, the helpdesk received a ticket that immediately caught our attention. The subject line read: “My keyboard… Read more
The Day a User Reported Their Keyboard Was Typing Backwards and It Turned Out to Be a Language Setting Mix-Up
One quiet Tuesday afternoon, the helpdesk team received a ticket that immediately caught everyone’s attention. The subject line simply read:… Read more
When a User Called IT Because Their Computer Was “Haunted” and Demanded an Exorcism
Late last Tuesday, the IT helpdesk received one of the most unusual tickets in its history. The user, quite seriously,… Read more
The Time an Employee Reported Their Keyboard Was Typing in Ancient Greek
It was a quiet Tuesday morning in the IT support office when a ticket popped up that immediately caught everyone’s… Read more
The Time Someone Asked IT to Fix Their Broken Pencil Sharpener
One quiet Tuesday morning, the helpdesk received what could only be described as the most perplexing support ticket of the… Read more
The Time Someone Called IT Because Their Monitor Was “Too Bright” at 3 AM
It was well past midnight when the helpdesk phone lit up with a peculiar call that would soon become the… Read more
When the Printer Refused to Print Because It Was “On Vacation” – A Bizarre IT Support Ticket
One Monday morning at the helpdesk, a ticket appeared in the queue that immediately caught my eye. The user’s problem… Read more