Last Tuesday, I received one of the most memorable tickets of my helpdesk career. The subject line simply read, “Mouse… Read more
Month: April 2026
The Time an Employee Called IT Because Their Mouse Was Missing—Only to Find It Was Stuck to Their Hand
It was a quiet Tuesday morning at the IT helpdesk when the call came through that would be remembered for… Read more
The Day a User Reported Their Monitor Was “Dead” Because It Was Never Plugged In
It was just another busy afternoon at the helpdesk when a ticket popped up that instantly brought a smile to… Read more
The Time a User Reported Their Keyboard Was Typing Backwards and It Turned Out to Be a Language Setting Error
One quiet Tuesday morning, the helpdesk team received a ticket from a user who was quite distressed: their keyboard was… Read more
The Time Someone Called IT Because Their Keyboard Was Typing Backwards
It was just another Tuesday in the IT helpdesk when a ticket popped up with the subject line: “My keyboard… Read more
The Ticket from a User Who Thought the Printer Was a Photocopier and Tried to Fax Through It
One quiet Monday morning, the IT helpdesk received a ticket from an employee named Linda in marketing. The message read:… Read more
When a User Reported Their Computer Had a Virus—Turns Out It Was Just a Ladybug Crawling on the Screen
One bright Monday morning, I received a rather urgent helpdesk ticket from a user who insisted their computer had caught… Read more
The Time a User Called IT Because Their Computer Was “Frozen” — It Was Actually Just Left Outside in Winter
One chilly December morning, the IT helpdesk received a call that would quickly grow into office legend. A user, clearly… Read more
The Time a User Reported Their Monitor Was Spying on Them
One Monday morning, the helpdesk team received a ticket that immediately piqued everyone’s curiosity. The ticket read: “My monitor is… Read more
The Time Someone Reported Their Computer Was Haunted Because It Kept Typing by Itself
It was just another Tuesday afternoon when the helpdesk received a ticket that stood out from the usual “cannot connect… Read more