Last Tuesday, I received one of the most memorable tickets of my helpdesk career. The subject line simply read, “Mouse… Read more
The Time an Employee Called IT Because Their Mouse Was Missing—Only to Find It Was Stuck to Their Hand
It was a quiet Tuesday morning at the IT helpdesk when the call came through that would be remembered for… Read more
The Day a User Reported Their Monitor Was “Dead” Because It Was Never Plugged In
It was just another busy afternoon at the helpdesk when a ticket popped up that instantly brought a smile to… Read more
The Time a User Reported Their Keyboard Was Typing Backwards and It Turned Out to Be a Language Setting Error
One quiet Tuesday morning, the helpdesk team received a ticket from a user who was quite distressed: their keyboard was… Read more
The Time Someone Called IT Because Their Keyboard Was Typing Backwards
It was just another Tuesday in the IT helpdesk when a ticket popped up with the subject line: “My keyboard… Read more
The Ticket from a User Who Thought the Printer Was a Photocopier and Tried to Fax Through It
One quiet Monday morning, the IT helpdesk received a ticket from an employee named Linda in marketing. The message read:… Read more
When a User Reported Their Computer Had a Virus—Turns Out It Was Just a Ladybug Crawling on the Screen
One bright Monday morning, I received a rather urgent helpdesk ticket from a user who insisted their computer had caught… Read more
The Time a User Called IT Because Their Computer Was “Frozen” — It Was Actually Just Left Outside in Winter
One chilly December morning, the IT helpdesk received a call that would quickly grow into office legend. A user, clearly… Read more
The Time a User Reported Their Monitor Was Spying on Them
One Monday morning, the helpdesk team received a ticket that immediately piqued everyone’s curiosity. The ticket read: “My monitor is… Read more
The Time Someone Reported Their Computer Was Haunted Because It Kept Typing by Itself
It was just another Tuesday afternoon when the helpdesk received a ticket that stood out from the usual “cannot connect… Read more