It was just another typical Tuesday when a ticket popped up in the helpdesk queue that made me double-check if… Read more
The Time Someone Submitted a Ticket Because Their Mouse Was “Haunted” and Moving on Its Own
It was an ordinary Tuesday morning when the Helpdesk team received one of the most peculiar tickets in recent memory…. Read more
When a User Called IT Because Their Computer Screen Was Too Bright—and It Was Actually the Sunlight Outside
One quiet Tuesday morning, the IT helpdesk received a ticket that quickly became the highlight of the week. The user… Read more
When a User Tried to Fix Their Computer by Pouring Water on It: The Ticket That Left Us Speechless
It was just another ordinary day at the helpdesk, when a ticket landed in the queue that instantly made the… Read more
The Time Someone Called IT Because Their Computer Was “Too Loud”
One ordinary Tuesday, the IT helpdesk received a call that instantly stood out from the usual gamut of password resets… Read more
When the Printer Asked for a Password: The IT Ticket That Left Us Speechless
It was a typical Tuesday morning when our helpdesk received a ticket that instantly made everyone pause and blink a… Read more
The Day a User Reported Their Keyboard Was Typing Backwards and We Had to Figure Out Why
One bright Tuesday morning, our helpdesk received a ticket that instantly piqued everyone’s curiosity: a user claimed their keyboard was… Read more
The Time Someone Reported Their Keyboard Was Typing Backwards and How We Solved It
We received a particularly puzzling helpdesk ticket one lazy Tuesday morning. The user reported that their keyboard was typing backwards…. Read more
The Time a Printer Refused to Work Until It Got a Coffee Break
It was a regular Tuesday morning in the IT helpdesk queue when something truly bizarre landed in my inbox. The… Read more
The Day a User Reported Their Keyboard Was Typing Backwards
It was an ordinary Tuesday morning when the helpdesk team received one of the most perplexing tickets in recent memory…. Read more