One bright morning at the helpdesk, a ticket popped up that instantly caught my eye: “Keyboard typing backwards, please advise.”… Read more
The Time Someone Reported Their Keyboard Was Missing Only to Realize It Was Sitting on Their Desk All Along
One Monday morning, a user’s helpdesk ticket popped up with a simple yet perplexing request: “My keyboard is missing, please… Read more
The day a user called because their mouse was “too loud” clicking
It was an otherwise normal Wednesday morning in the helpdesk office when a ticket popped up that made everyone pause… Read more
The Day the Printer Refused to Work Because It Was “Too Tired”
It was a bright Tuesday morning when the helpdesk received a peculiar ticket that immediately caught everyone’s attention. The subject… Read more
The Day a User Called Because Their Mouse Was ‘Too Quiet’
It was a slow Tuesday afternoon when our helpdesk received a ticket unlike any other. The subject line simply read:… Read more
The Day Someone Tried to Fix Their PC by Restarting the Router—And Submitted a Ticket for It
It was a quiet Tuesday morning in the IT helpdesk department, the kind of day when you expect mostly routine… Read more
The Day a User Tried to Fix Wi-Fi by Rebooting the Router with a Hammer
It started like any other morning in the IT support center—calm, routine, and mostly uneventful. Then the call came in… Read more
The Time a User Reported Their Monitor Was Haunted After Seeing Ghostly Images on Screen
It was a quiet Tuesday afternoon when the helpdesk received one of the most unusual support tickets in recent memory…. Read more
The Time Someone Called IT to Fix “Invisible Wi-Fi” That Was Just Airplane Mode
One day, the IT helpdesk received a ticket with the subject line: “Wi-Fi not showing—urgent!” The user claimed that their… Read more
The Time a User Called IT Because Their Mouse Was “Too Slow” and Wanted a Faster One
It was a regular Tuesday morning at the IT helpdesk when a ticket popped up that immediately made us smile…. Read more