One ordinary Tuesday morning, the helpdesk received a ticket that immediately caught our attention. The subject line read: “My keyboard… Read more
The Day a User Reported Their Keyboard Was Typing Backwards and It Turned Out to Be a Language Setting Mix-Up
One quiet Tuesday afternoon, the helpdesk team received a ticket that immediately caught everyone’s attention. The subject line simply read:… Read more
When a User Called IT Because Their Computer Was “Haunted” and Demanded an Exorcism
Late last Tuesday, the IT helpdesk received one of the most unusual tickets in its history. The user, quite seriously,… Read more
The Time an Employee Reported Their Keyboard Was Typing in Ancient Greek
It was a quiet Tuesday morning in the IT support office when a ticket popped up that immediately caught everyone’s… Read more
The Time Someone Asked IT to Fix Their Broken Pencil Sharpener
One quiet Tuesday morning, the helpdesk received what could only be described as the most perplexing support ticket of the… Read more
The Time Someone Called IT Because Their Monitor Was “Too Bright” at 3 AM
It was well past midnight when the helpdesk phone lit up with a peculiar call that would soon become the… Read more
When the Printer Refused to Print Because It Was “On Vacation” – A Bizarre IT Support Ticket
One Monday morning at the helpdesk, a ticket appeared in the queue that immediately caught my eye. The user’s problem… Read more
The Time Someone Called IT Because Their Keyboard Was Typing Backwards
One bright morning at the helpdesk, a ticket popped up that instantly caught my eye: “Keyboard typing backwards, please advise.”… Read more
The Time Someone Reported Their Keyboard Was Missing Only to Realize It Was Sitting on Their Desk All Along
One Monday morning, a user’s helpdesk ticket popped up with a simple yet perplexing request: “My keyboard is missing, please… Read more
The day a user called because their mouse was “too loud” clicking
It was an otherwise normal Wednesday morning in the helpdesk office when a ticket popped up that made everyone pause… Read more