Last Tuesday, the IT helpdesk received a call that instantly became the highlight of the week. A user reported that… Read more
The Time a User Called Because Their Computer Was “Too Fast” and They Couldn’t Keep Up
Yesterday brought one of the most unusual calls to the helpdesk in recent memory. Our user, let’s call him Dave,… Read more
When the Printer Demanded a Driver Update to Make Coffee: A Bizarre IT Support Ticket
It was an otherwise uneventful morning at the IT helpdesk when a ticket popped up with a subject line that… Read more
The Time Someone Asked IT to Fix Their Broken Pencil via Email Ticket
One quiet Tuesday morning, the IT helpdesk received a ticket that left the team scratching their heads, or rather, wishing… Read more
When the User Reported Their Computer Was “Haunted” and Glowing on its Own
It was a slow afternoon at the helpdesk when a ticket popped up that immediately caught my attention. The user’s… Read more
The Time I Helped a User Unlock Their Frozen Laptop by Gently Tapping It Like a Windowpane
One quiet Tuesday afternoon, I received a ticket from a user who described their laptop as “completely frozen, like it’s… Read more
The Day a User Reported Their Monitor Was Too Bright Because the Sun Was Shining Through the Window
It started like any other day at the helpdesk, with a steady stream of calls about forgotten passwords and frozen… Read more
The Time Someone Submitted a Ticket Because Their Mouse Was “Running Away” From the Screen
It was an ordinary day in the support department when a ticket landed in my queue with a subject line… Read more
The Day a User Asked If We Could Fix Their Broken Coffee Machine via IT Support Ticket
It was an otherwise typical Tuesday morning in the IT support department when a ticket popped into the queue with… Read more
The Case of the Disappearing Desktop Icon That Was Actually a Cat Sitting on the Keyboard
One quiet Tuesday afternoon, I received a helpdesk ticket from a rather befuddled user named Dave. His message was short… Read more