One morning, the IT helpdesk received a rather unusual ticket that had the team both scratching their heads and trying… Read more
The Time Someone Asked IT to Fix Their Broken Coffee Maker Through a Ticket
One quiet Tuesday morning, the IT helpdesk received a ticket that left the entire team scratching their heads. The subject… Read more
The Time Someone Asked IT to Fix Their Broken Coffee Machine Through a Support Ticket
It was just another Tuesday when the helpdesk received a ticket that left the entire IT team scratching their heads…. Read more
The Time Someone Asked IT to Fix Their Broken Pencil Sharpener via Support Ticket
In the world of IT support, you develop a keen eye for spotting unusual requests, but every now and then… Read more
The Time Someone Asked IT to Fix Their Broken Mouse by Turning It Off and On Again—Underwater
It was a quiet Tuesday afternoon in the IT department when a support ticket popped into our system that caught… Read more
The Time a User Called IT Because Their Mouse Was Stuck to the Desk with Tape
One Monday morning, the IT helpdesk received a call from a user who sounded genuinely concerned and a bit frustrated…. Read more
The Time a User Asked IT to Fix Their Computer’s “Broken Internet” Because It Was “Too Slow to Load Memes”
One quiet Tuesday morning, the IT helpdesk received a ticket that instantly stood out. The user’s description read: “Please fix… Read more
When the User Complained Their Mouse Was Broken but It Was Actually Just a Cheese Block
It was a slow Tuesday morning at the helpdesk when a ticket popped up that immediately caught my eye. The… Read more
The Time Someone Called IT Because Their Mouse Was “Too Quiet”
It was a slow Tuesday afternoon when the helpdesk received a call that instantly became one of my all-time favorites…. Read more
The Time a User Called Because Their Monitor Was Too Bright at Night
One sleepy evening, the helpdesk received a ticket from a user who was clearly having a rough night. The message… Read more