It was just another ordinary morning in the IT helpdesk queue when a ticket showed up that would make anyone do a double take. The request was simple, or so it seemed: “Please fix my broken chair.” No additional context, no mention of computer issues or software glitches—just a plain, straightforward plea for chair repair.
Naturally, curiosity got the better of the person assigned to this ticket. After a quick back-and-forth, it became clear that the user was dead serious. Their office chair was wobbling alarmingly, and they wanted IT to make it stop before it collapsed mid-meeting. When asked if they had considered maintenance or facilities, the user insisted they contacted IT first because “you guys always fix things.”
Now, IT desks are known for clever troubleshooting and wizard-like technical feats, but fixing furniture wasn’t in the job description. The technician gingerly suggested reaching out to building maintenance, but the user replied, “But your guys fix my laptop, isn’t this just the same?”
The ticket escalated into a mini lecture about the roles of different departments, ending with the promise to help in any way possible once the chair was actually connected to a computer. Eventually, the user updated the ticket with a picture of their chair—as it turns out, it was perched right next to the desk, completely disconnected from any tech.
The final resolution was to kindly advise the user to contact facilities, accompanied by a humorous note: “While we love fixing your tech, your chair prefers a handyman’s touch.” The ticket was closed with a gentle reminder that sometimes the right fix involves a wrench, not a keyboard.
This legendary ticket remains a favorite in IT lore, reminding everyone that tech support can sometimes mean stepping out of the digital world and, with a smile, directing a user to the right kind of help—no matter how unexpected the request.