Sometimes the mysteries of technology can be stranger than fiction, especially when a simple user error turns into a full-blown… Read more
Month: March 2026
The Day I Fixed a Printer by Turning It Off and On Again (And the User Wanted Proof)
It was just another Tuesday morning in the helpdesk world when I received a ticket from a user named Bob…. Read more
The Time a User Asked Why Their Computer Wasn’t Working Because They Forgot to Plug It In
It was just another typical Tuesday when a ticket popped up in the helpdesk queue that made me double-check if… Read more
The Time Someone Submitted a Ticket Because Their Mouse Was “Haunted” and Moving on Its Own
It was an ordinary Tuesday morning when the Helpdesk team received one of the most peculiar tickets in recent memory…. Read more
When a User Called IT Because Their Computer Screen Was Too Bright—and It Was Actually the Sunlight Outside
One quiet Tuesday morning, the IT helpdesk received a ticket that quickly became the highlight of the week. The user… Read more
When a User Tried to Fix Their Computer by Pouring Water on It: The Ticket That Left Us Speechless
It was just another ordinary day at the helpdesk, when a ticket landed in the queue that instantly made the… Read more
The Time Someone Called IT Because Their Computer Was “Too Loud”
One ordinary Tuesday, the IT helpdesk received a call that instantly stood out from the usual gamut of password resets… Read more
When the Printer Asked for a Password: The IT Ticket That Left Us Speechless
It was a typical Tuesday morning when our helpdesk received a ticket that instantly made everyone pause and blink a… Read more
The Day a User Reported Their Keyboard Was Typing Backwards and We Had to Figure Out Why
One bright Tuesday morning, our helpdesk received a ticket that instantly piqued everyone’s curiosity: a user claimed their keyboard was… Read more