It was just past 9PM when the helpdesk phone buzzed to life. On the other end was a user from… Read more
The Time Someone Requested IT Support Because Their Computer Was “Too Slow to Blink”
It was just another Tuesday morning when the helpdesk received what can only be described as one of the most… Read more
The Time a User Asked IT to Fix Their Invisible Mouse Cursor
One day, the IT helpdesk received a ticket that stood out from the usual requests about password resets and printer… Read more
The Time a User Called IT Because Their Computer Was “Haunted” and Making Spooky Noises
It was an unusually quiet Tuesday morning when our helpdesk team received a ticket that immediately stood out from the… Read more
The Time Someone Called IT Because Their Keyboard Was Too Noisy
It was just another ordinary Tuesday when the helpdesk phone rang with a rather unusual complaint. The caller sounded genuinely… Read more
When the User Called IT Because Their Mouse Was Running Out of Batteries, but It Was Actually a Wired Mouse
Sometimes the mysteries of technology can be stranger than fiction, especially when a simple user error turns into a full-blown… Read more
The Day I Fixed a Printer by Turning It Off and On Again (And the User Wanted Proof)
It was just another Tuesday morning in the helpdesk world when I received a ticket from a user named Bob…. Read more
The Time a User Asked Why Their Computer Wasn’t Working Because They Forgot to Plug It In
It was just another typical Tuesday when a ticket popped up in the helpdesk queue that made me double-check if… Read more
The Time Someone Submitted a Ticket Because Their Mouse Was “Haunted” and Moving on Its Own
It was an ordinary Tuesday morning when the Helpdesk team received one of the most peculiar tickets in recent memory…. Read more
When a User Called IT Because Their Computer Screen Was Too Bright—and It Was Actually the Sunlight Outside
One quiet Tuesday morning, the IT helpdesk received a ticket that quickly became the highlight of the week. The user… Read more