In the world of IT support, we’ve seen our fair share of unusual requests, but this one definitely takes the cheese. It all started on a slow Tuesday afternoon when a ticket popped into the queue that baffled even the most seasoned techs. The user reported that their computer mouse wasn’t catching cheese.
Naturally, the first thought was a typo or some kind of software issue, but there was no further explanation in the ticket. The support agent assigned to the case decided to give the user a call to get more details. When asked about the cheese, the user explained, quite seriously, that they had been told their mouse would “catch cheese” like in those classic cartoons where a mouse chases and catches a piece of cheese.
The user had spent several hours trying to get their mouse cursor to “catch” a cheese icon on the screen, believing it was a function meant to be part of the system’s features. They even tried moving their physical mouse in circles, hoping a little block of cheese would appear and be caught by the cursor. After seeing no cheese in sight, frustration set in and a helpdesk ticket was raised.
The tech support agent patiently explained that the mouse is a pointing device for moving the cursor and clicking on icons, but it doesn’t actually “catch” anything, let alone cheese. They suggested some games and applications where the mouse could be used to interact with cheese-shaped objects virtually, which delighted the user.
After a little light-hearted education and no actual cheese was harmed during the process, the ticket was closed. It remains one of those moments that make the helpdesk a little more unpredictable and a lot more entertaining. Sometimes the job isn’t just about solving tech problems—it’s about managing expectations, even if they involve mythical cheese-catching mice.