One Monday morning, the IT helpdesk received a call from a user who sounded genuinely concerned and a bit frustrated…. Read more
Month: December 2025
The Time a User Asked IT to Fix Their Computer’s “Broken Internet” Because It Was “Too Slow to Load Memes”
One quiet Tuesday morning, the IT helpdesk received a ticket that instantly stood out. The user’s description read: “Please fix… Read more
When the User Complained Their Mouse Was Broken but It Was Actually Just a Cheese Block
It was a slow Tuesday morning at the helpdesk when a ticket popped up that immediately caught my eye. The… Read more
The Time Someone Called IT Because Their Mouse Was “Too Quiet”
It was a slow Tuesday afternoon when the helpdesk received a call that instantly became one of my all-time favorites…. Read more
The Time a User Called Because Their Monitor Was Too Bright at Night
One sleepy evening, the helpdesk received a ticket from a user who was clearly having a rough night. The message… Read more
The Time an Employee Asked IT to Fix Their Broken Coffee Maker Through a Support Ticket
It started like any other day in the IT support department, with the usual flood of password reset requests and… Read more